Privacy policy

Last updated 11 October 2026. This policy explains how Up Start Digital Group Pty Ltd (ABN 13 680 098 542), trading as Up Start Digital and Battery Match ("we", "us"), handles personal information. We follow the Australian Privacy Principles.

What we collect

Details you give us through our websites, forms, calls, texts and emails: your name, business name, phone number, email, postcode, and the answers you give in a form (for example your business size or the kind of home battery you are interested in). We also collect basic website usage data (pages viewed, device and browser type) and, when you pay us, billing details handled by our payment provider.

What we use it for

To send what you asked for, to contact you about a call, audit, quote or project, to deliver and invoice our services, to keep records the law requires, and to send occasional updates you have agreed to. We do not sell your personal information.

Who we share it with

Service providers who run parts of our business for us: website hosting (Netlify), email (Google Workspace, Brevo), SMS (Mobile Message), payments (Stripe) and our professional advisers. If you ask Battery Match for quotes, we share your contact details and answers with up to three installers you are matched with, and only after you confirm by text. Some providers store data outside Australia, including in the United States; we use providers with recognised security standards.

Calls, texts and emails

We only send marketing messages with your consent or where the law allows. Every marketing email has a way to unsubscribe and you can reply STOP to any text. We act on opt-outs within five working days.

How we keep it safe

Access to customer records is limited to the people who need it and protected by passwords and two-factor sign-in. Data is transmitted over encrypted connections (HTTPS). Card details are entered directly with Stripe and never stored by us. We keep information only as long as we need it for the purposes above or as the law requires.

Access, correction and complaints

You can ask to see, correct or delete the information we hold about you, or make a privacy complaint, by emailing development@upstartdigital.com.au or writing to PO Box 5045, Robina Town Centre QLD 4230. We respond within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.